Frequently Asked Questions
Q. Can I call in to discuss my design concept?
A. Absolutely! In fact, we encourage it.
Please call us at (916) 570-2205
Our hours are:
M-F 10AM - 5PM
If our sales reps are helping other customers, please leave a message and we will call you back.
Q. How do I know what size I am?
A. We have an instructional sizing chart for that!
Sizes like S, M & L are not universal and can differ significantly from brand to brand. Please refer to our sizing chart to find the best size for you.
Q. Will I be charged Sales Tax on apparel or design fees?
A. Only if you live in California. The current rate is 7.75%
Q. Can I reorder my custom design even after 5 years?
A. Yes you can!
There is no time restriction to placing reorders. Since each order is specifically tailored for you, we can reorder your specific design even years down the road. This service is especially interesting for clubs and teams who routinely get new members.
Q. Is it possible to order a one-off?
A. Certainly! We do not have a minimum order quantity.
Q. Why is a design fee required?
A. We operate on a first come, first served basis. Purchasing a design fee earns you a spot on our custom ordering queue.
The fee also acts as a deposit since your designs are custom made for you with specifically requested artwork, colors, text and logos. These designs only have value to the person or entity ordering them and are otherwise unsalable.
Q. How long does it take to receive custom apparel?
A. Standard delivery is approximately 6 weeks from the time your design is approved.
We highly recommend purchasing your design fee 3 months in advance when dealing with strict deadlines.
Q. What are shipping costs?
A. Shipping is calculated based on the total weight of your order and shipping address for custom apparel.
If you purchase a Featured Player Design shipping is free in the continental U.S.!
Q. What is a logo reproduction fee?
A. There is no surcharge for high quality logos, therefore this fee applies rarely. It is charged for the reproduction of logos that are of insufficient quality and are requested to be replicated by us.
The cost of this service is dependent on the time and effort needed to replicate the logo. Upon reviewing the quality, we will determine whether it will cost an additional $25 or $50 to reproduce it.
Q. Can I provide my own jersey design?
A. Yes you can! Our graphic artists will review your design once it has been submitted to ensure the best possible print. Start your custom order by providing your own artwork here.
Vector art is preferred and required in order for us to guarantee an exact color match.
Vector file formats:
Adobe Illustrator [.ai, .eps, .pdf]
Corel Draw [.eps]
*Although these formats can contain vector art, they are capable of having pixel art embedded within them which may require art-recreation. If your artwork or logo requires vectorization additional charges may apply.